Orders with all items in stock in our main warehouse (Los Angeles, California) are usually shipped within one business day. Most apparel items and some merchandise products are shipped by 3rd party manufacturers/suppliers directly and usually take between 3 – 10 business days to ship.
Any order over $99 in merchandise is entitled to FREE SHIPPING in the United States. International orders will incur shipping fees. International orders are shipped via DHL from our fulfillment warehouse in Bucharest, Romania and can take 2 weeks to arrive. Some orders may warrant additional shipping charges due to weight and size limitation. Orders with incorrect or incomplete shipping addresses (entered by the customer) will cause delays in the customer receiving their merchandise in a timely fashion. Additional shipping fees may be charged to reship out an order a second time. An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility. All orders shipped via DHL are subject to the “Terms and Conditions of Service” as detailed on DHL.com.
If you need to modify an existing order prior to its shipment, please send an email to [email protected] Be sure to provide your order number, the correct shipping address, and include the changes that need to be made. If you received a product that does not match your invoice or if you are missing an item, email us immediately and we will send you the correct product along with a return label to send us back the wrong one. If you received a damaged or defective item, please return it back to us and we will send you a new one as soon as we receive the damaged or defective item. If changes need to be made to an order after it is shipped, we will make every effort to make the necessary changes: customers may be charged a fee of $15 or more for making these changes such as adding a missing apartment number or correcting the entered address.
PRE-ORDER PRODUCTS/BACKORDER PRODUCTS
If your order includes a pre-order or backordered (out of stock) item, your entire order will be held until we have all items in stock. If you would like to receive items that are in stock right away and have your backordered items ship upon availability, please email at [email protected] and let us know. Be aware that additional shipping fees will apply for separate shipments.
TERMS OF PURCHASE AND REFUND POLICY
AlanFosterOfficial™, Baller Financial Network and all subsidiaries or affiliated brands and Alan Foster Companies (hereinafter referred to as “Alan Foster Official”, “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, services over the phone, and live event on-site purchases) are covered by the following policies.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can reach us via email at [email protected]
If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can reach us via email at [email protected] for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.
Digital Download Products, AlanFosterOfficial and Baller Financial Network online mentor courses
For Baller Financial Network Online Mentor All Access Pass
There is no refund at all on any digital products. You will receive access to the Mentor Courses platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately via email, so we can resolve the issue. Purchase of a Baller Financial Network Mentor course does not grant rights to the buyer to share, reproduce or resell the product in any way.
If you have subscribed to the individual month-to-month Baller Financial Network All Access Pass, to cancel your subscription please email us at [email protected] Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have cancelled. There are no refunds regardless of usage of the product.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of Alan Foster Official or Baller Financial Network product, please email is at [email protected].com.
Please be advised that any and all agreements for downloadable/digital products, Alan Foster Official or Baller Financial Network digital products are NOT subject to cancelation, refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancelation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancelations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.
Canceling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at anytime you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.
If you have any problems accessing the digital content you have purchased please email our Customer Support Department immediately so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on September 1, 2019.
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